Three roles of usability test moderators
Short summary of Moderating with Multiple Personalities: 3 Roles for Facilitating Usability Tests by Jared M. Spool. Originally published on Oct 14, 2009
Successful usability test moderators must take on three different personalities during the session.
Priority #1: The Flight Attendant Personality
The flight attendant personality watches out for the participant’s comfort and safety.
Priority #2: The Sportscaster Personality
The sportscaster narrates the session so that other people in the room understand what is happening.
Priority #3: The Scientist Personality
The scientist collects the data and helps the team analyze it.
